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How to manage plan and billing details

Account Administrators and Billing users can manage plan and billing details from the Account Settings > Billing page.

Manage your payment method

You can update your payment method anytime there are no open invoices.

  1. From your desktop, click Account Settings / Users in the top navigation bar. If you don’t see this option, confirm you are an Account Administrator within your account.
  2. Select Billing from the top menu.
  3. On the Billing page, click Add Payment Method to add a new card, or select US Bank Account to switch to ACH.
  4. Once added, the default payment method can be selected directly on the Billing page.

NOTE: Any payment method used to pay an invoice can optionally be added as a future payment method.

 

View your billing history

Use the steps below to view and download your billing statements.

  1. From your desktop, click Account Settings / Users in the top navigation bar. If you don’t see this option, confirm you are an Account Administrator within your account.
  2. Select Billing from the top menu.
  3. Scroll down the Billing page to the Invoice and payment history section.
  4. Past invoices can be viewed and downloaded from this table.

View billable users

  1. From your desktop, click Account Settings / Users in the top navigation bar. If you don’t see this option, confirm you are an Account Administrator within your account.
  2. Enable the filter.
  3. Select Column — License.
  4. Select Operator — contains.
  5. Select Value — Paid.

This filters the list of account users to show only those with a paid license.

 

If you have any questions, or need additional assistance, please reach out to our support team at support@facsware.com and we will be happy to assist you.