---
title: What happens if a payment fails or is late
description: Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email the Account Administrator(s) and any billing contacts.
---

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# What happens if a payment fails or is late

## Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email the Account Administrator(s) and any billing contacts.

### **What to expect**

We hope you’re able to resolve payment issues quickly, but here’s a quick rundown of what to expect if not:

| **Days past due** | **What to expect** |
| --- | --- |
| 0 days | For accounts payment by Credit Card and ACH, as soon as a payment fails an email is sent to the Invoicing Contact email address |
| 15 days | We’ll send another reminder to the Invoicing Contact email address  just in case there’s still an issue. |
| 30 days | We’ll reach out to the Invoicing Contact email address contact again. |
| 60 days | The account will be paused until all open invoices have been paid. Non-Admin and Non-Billing Users will lose access to the account. |
| 90 days | The account will be deleted and all data will be lost. |

 

**NOTE:** FACS invoices are NET 30. While FACS typically holds data in past due accounts as outlined in the table above, FACS reserves the right to delete all data in any account that is past due at any time. 

### **Update your payment method**

If you’ve run into a payment issue, Account Administrators and billing contacts can view and pay all open invoices from the **Account Settings / Billing** page.

FACS may prevent users from accessing the system if an account has past due invoices open beyond 60 days.

 

### **Contact us for help**

If you have any questions about a failed payment, please get in touch with us at accounting@facsware.com — we’re here to help!

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