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What happens if a payment fails or is late

Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email the Account Administrator(s) and any billing contacts.

 What to expect

We hope you’re able to resolve payment issues quickly, but here’s a quick rundown of what to expect if not:

Days past due

What to expect

0 days

For accounts payment by Credit Card and ACH, as soon as a payment fails an email is sent to the Account Administrators and any billing contacts.

7 days

If we cannot process a payment a week, we’ll reach out to Account Administrators and any billing contacts with a past due reminder email.

15 days

We’ll send another reminder to the same people just in case there’s still an issue.

30 days

We’ll reach out to the Account Administrators and all billing contacts again.

60 days

The account will be paused until all open invoices have been paid.

 

NOTE: FACS typically holds paused account data for an additional thirty (30) days before the account is considered abandoned and deleted.

 

Update your payment method

If you’ve run into a payment issue, Account Administrators and billing contacts can view and pay all open invoices from the Account Settings / Billing page.

FACS may prevent users from accessing the system if an account has past due invoices open beyond 60 days.

 

Contact us for help

If you have any questions about a failed payment, please get in touch with us at accounting@facsware.com — we’re here to help!