Chat live with a FACS support team member using the chat feature within the Knowledge Base.
Click the chat icon in the lower right corner to initiate a chat session.
| Number | Description |
| 1 | The left arrow will open all historic chat conversations. This is helpful if a link or specific information was shared in a previous session. |
| 2 | When talking with a support team member, not all questions can be easily answered via chat. Within the chat window you can schedule a one-on-one training sessions with the team member you're talking with at a time that works for you. |
| 3 | The chat log shows the ongoing conversation with a time stamp of when each reply occurred. |
| 4 | Enter any text you want to share with the support rep in the field at the bottom of the chat window. |
| 5 | Files can be shared within the chat using the paperclip icon. To send a message press the keyboard Enter key, or click on the paper airplane icon. |
| 6 | Closes this chat session out. |
If you have any questions, or need additional assistance, please reach out to our support team at support@facsware.com and we will be happy to assist you.